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Comments: The 10th-anniversary edition of the New York Times business bestseller-now updated with Answers to Ten Questions People Ask We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: - Decipher the underlying structure of every difficult conversation - Start a conversation without defensiveness - Listen for the meaning of what is not said - Stay balanced in the face of attacks and accusations- Move from emotion to productive problem solving
Availability: Ships 2-3 days
Comments: Book is considered to be in acceptable condition. The actual cover image may not match the stock photo. Book may have one or more of the following defects: noticeable wear on the cover dust jacket or spine; curved dog eared or creased page s; writing or highlighting inside or on the edges; sticker s or other adhesive on cover; CD DVD may not be included; and book may be a former library copy. Fair
Availability: Ready to ship
Comments:
Availability: Ready to ship
Comments:
Availability: Ships 2-3 days
Comments:
Availability: Ready to ship
Comments: Used books are considered in good condition even when they contain highlighting, margin notes or other markings. We cannot guarantee that additional materials originally included in a package will be included in your package.
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